NAME
RT-Extension-QuickReassign - Allow members of a specified group to
reassign ticket owners without stealing the ticket first
INSTALLATION
perl Makefile.PL
make
make install
May need root permissions
Edit your /opt/rt4/etc/RT_SiteConfig.pm
Add this line:
Set(@Plugins, qw(RT::Extension::QuickReassign));
or add "RT::Extension::QuickReassign" to your existing @Plugins
line.
Configure the group you wish to let quickly reassign tickets:
Set($QuickReassignGroup, 'My Group Name');
Clear your mason cache
rm -rf /opt/rt4/var/mason_data/obj
Restart your webserver
AUTHOR
Thomas Sibley <trs@bestpractical.com>
LICENCE AND COPYRIGHT
This software is copyright (c) 2011 by Best Practical Solutions.
This is free software; you can redistribute it and/or modify it under
the same terms as the Perl 5 programming language system itself.